This Return and Refund Policy is intended to outline the general terms under which EpiGenesis Diagnostics, a division of Infocare Health Consultants, Inc., provides refunds or replacements for its products and services. The content of this policy is provided for informational purposes only and does not constitute legal advice. It does not create any legally enforceable rights or obligations beyond those required by applicable consumer protection legislation.

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The policy may not cover all scenarios or legal obligations under federal, provincial, or international law, and should not be relied upon as a substitute for legal counsel. The terms described herein may be subject to variation based on contractual agreements, clinical settings, or regulatory jurisdiction, and may be modified without notice at EpiGenesis’s sole discretion.

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Customers are responsible for reviewing the most current version of this policy prior to engaging in any purchase. If you have specific legal questions regarding your rights or obligations under this policy or relevant consumer law, we encourage you to consult with qualified legal counsel.

This Return and Refund Policy applies to all products, services, test kits, subscriptions, and digital offerings provided by Infocare Health Consultants, Inc., doing business as EpiGenesis Diagnostics, ReGenesis, and EDGEFIT (collectively referred to as “we,” “us,” or “our”), including but not limited to:

• www.epigenesis.ca

• www.regenesisalberta.com

• www.regenesisedgefit.com

• Any other affiliated domains, mobile apps, blogs, or subdomains we own or operate.

 

This Return and Refund Policy is intended to help you understand the terms under which you may be eligible for a replacement, reshipment, or refund in relation to the services and goods we offer, including epigenetic testing kits, diagnostic tools, hormone optimization programs, wellness subscriptions, and longevity-related health products (“Services”).

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Please carefully review this Return and Refund Policy alongside our Terms of Service. By purchasing or using any of our Services, you agree to the terms outlined below. If you do not agree with the conditions in this policy or our Terms of Service, you should not proceed with any purchases or service requests.

This policy outlines the terms for returns, replacements, and refunds for test kits purchased directly from the EpiGenesis Diagnostics website. Kits obtained through a clinic, practitioner, or third-party event may be subject to a different return policy, as set by the point of sale.

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Refund Eligibility

Once an order has shipped, all sales are final. We do not offer refunds for shipped test kits.

• Annual Subscriptions: All subscription purchases are non-refundable.

• Third-Party or Event Purchases: Kits purchased through clinics, practitioners, or special events are non-refundable unless explicitly stated otherwise at the time of purchase.

 

Replacement & Reshipping Policy

EpiGenesis Diagnostics will provide one free replacement kit under the following conditions:

• The original kit was lost or damaged in transit before delivery.

After one complimentary replacement, any additional replacement requests may be subject to additional fees.

 

Failed Sample Policy

We understand that sometimes sample collection doesn’t go as planned. If your sample fails:

• Initial Failed Sample: We may issue one replacement kit to allow you to recollect your sample at no additional cost.

• Both Samples Fail Due to Lab Error: If both your original and replacement sample fail due to a laboratory issue (i.e., a viable sample cannot be tested despite proper collection), you will be eligible for a full refund, including shipping and transaction fees.

 

Common reasons for failed samples include:

• Insufficient blood or DNA provided.

• Sample contamination (e.g., with water or other substances).

• Damage during collection or transport that compromises sample integrity.

Note: DNA is highly stable. Extreme temperatures (freezing or heat) generally do not impact test viability.

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Non-Refundable Circumstances

We do not offer refunds in the following situations:

• Dissatisfaction with test results or outcome.

• Kits that have been opened, used, or damaged after delivery.

• Order cancellations requested after the product has shipped.

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Contact Us

For any refund-related questions, contact:
Email: contact@epigenesis.ca
Phone: 587.635.3414
Address: 213, 5540 Windermere Blvd. NW Edmonton AB T6W 2Z8